Refund policy

Effective Date: July 2025

1. Overview

At SnoreSoft Australia Pty Ltd, we want you to feel confident in your purchase. Our Anti-Snore Pillow is designed to reduce snoring by promoting proper head and airway alignment during sleep.

While TGA registered, it is not marketed as a medical or orthopaedic device for treating neck, shoulder, or back pain. Comfort is subjective and may vary depending on individual preference and sleep posture. As such, returns or refunds are not provided for comfort-related preferences alone. However, this does not exclude your rights under Australian Consumer Law, including where a product is not of acceptable quality, not fit for purpose, or does not match its description.

This policy is in accordance with Australian Consumer Law and operates in addition to your rights under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Refunds

60-Day Money Back Promise

Our anti-snore pillow's contoured design and memory foam can feel different from a traditional pillow, and it may take time for your body to adjust.

For this reason, our 60-Day Money Back Promise is available after the pillow has been used consistently for at least 14 nights. We encourage you to allow this adjustment period to experience the intended benefits of the pillow.

If you've used the pillow consistently for at least 14 nights and you're still not satisfied, contact us within 60 days of purchase to request a return under our 60-Day Money Back Promise.

To make a claim under the Money Back Promise:

• You must provide proof of purchase.
• You must contact us within 60 days of purchase and obtain a valid Return Authorisation number before returning the pillow.
• The pillow must have been used consistently for at least 14 nights.
• Normal signs of use resulting from the trial period are acceptable. However, the pillow must not be damaged, excessively soiled, stained, have strong odours, or show signs of misuse or improper care.

Other Returns and Refunds

Outside our 60-Day Money Back Promise, we do not provide refunds for change of mind, failure to use the product as directed, or other circumstances where a refund is not required under Australian Consumer Law.

Delivery delays do not automatically entitle you to a refund, except where you have rights to a refund or cancellation under Australian Consumer Law.

Australian Consumer Law

Our 60-Day Money Back Promise is in addition to, and does not limit or exclude, any rights or remedies you may have under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Processing Refunds

Once an eligible return has been received and inspected, approved refunds will be processed to your original payment method within 3–5 business days.

If a return does not meet the conditions of our 60-Day Money Back Promise, we will contact you and explain why.

3. How to Submit a Request for Refund

To request a refund, simply email us at support@snoresoft.com with your order number, reason for the request, and any relevant details. Our team will respond within 3–5 business days with the next steps.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, or we made a shipping error. A Return Authorisation number must be included on the return postage label. If this is not provided, a refund will not be issued. 

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@snoresoft.com as soon as possible with photos clearly showing the issue. We’ll arrange a prompt replacement or refund.

6. Policy Updates

SnoreSoft Australia Pty Ltd reserves the right to modify this Returns and Exchanges Policy at any time. Any changes will be updated on our website with a revised effective date.

By placing an order, you agree to the terms outlined in this policy.